Anti-Scam Policy
Last updated: 5/30/2026
1. Our Commitment to Safety
At Dwelles, the safety of our users is our top priority. We have a zero-tolerance policy for fraudulent listings, fake profiles, and any form of scam activity. This policy explains how we protect you and what warning signs to look out for.
2. How We Verify Listings and Profiles
We apply a range of checks to listings and profiles on Dwelles, including photo verification, address cross-referencing, and monitoring for patterns associated with fraudulent activity. Profiles that complete our identity verification process are marked with a verified badge.
3. Payments: the Most Important Rule
Never transfer money to a landlord before signing a tenancy agreement and viewing the property, either in person or via video call. Legitimate landlords will never ask for a deposit, holding fee, or first month's rent via wire transfer, cryptocurrency, gift cards, or cash before you have met them and confirmed the property exists.
4. Red Flags in Listings
Be cautious of listings with prices significantly below market rate, vague or copied descriptions, no specific address, and photos that appear on multiple listings. If a landlord cannot arrange a viewing or asks you to pay before any physical or video confirmation, stop immediately.
5. Red Flags in Profiles and Messages
Be cautious of recently created profiles with no photo, users who contact you immediately after you sign up, and messages that urge you to act quickly or move off-platform. Scammers often create a sense of urgency to prevent you from thinking carefully.
6. Protecting Yourself When Communicating
Keep all communication within the Dwelles platform until you have verified the person and property. Do not share sensitive personal documents (passport, bank details) with anyone you have not met and verified. Use video calls to confirm the property and the landlord before proceeding.
7. What to Do If You Suspect a Scam
Stop all communication immediately and do not transfer any money. Report the listing or user using the report button or by emailing [email protected]. If you are in the UK and have already lost money, contact Action Fraud at actionfraud.police.uk or call 0300 123 2040.
8. How We Respond to Reports
All reports are reviewed by our safety team, typically within 24 hours. Listings and profiles found to be fraudulent are removed immediately. Accounts engaged in scam activity are permanently banned and may be reported to relevant law enforcement authorities.
9. Our Ongoing Safety Efforts
We continuously improve our fraud detection capabilities and monitor the platform for suspicious behaviour patterns. We act proactively to remove bad actors before they can cause harm, and we cooperate with law enforcement where required.
10. Contact Our Safety Team
If you have concerns about a listing, a user, or any suspicious activity, contact our safety team at [email protected]. Your report is confidential and helps keep Dwelles safe for everyone.